Frequently Asked Questions
Straight answers to the questions we hear every day.
How fast can you get to my home?
For emergencies, we dispatch within the hour and arrive within 4 hours — or the service call is free. For routine repairs, we usually offer same-day or next-day windows.
How much does a service call cost?
Our diagnostic fee is flat and clearly stated before any work begins. If we complete a repair, the diagnostic fee is often credited toward the repair.
Do you charge overtime for nights and weekends?
No. Our 24/7 rates are the same as our daytime rates. No hidden weekend fees, ever.
Should I repair or replace my system?
As a rule of thumb, if a repair costs more than half the price of a new system, or your system is over 12 years old, replacement usually saves money. We'll give you the honest math either way.
Do you offer financing?
Yes — 0% APR for up to 48 months on new qualifying systems, with no money down. Applications take about two minutes.
Do maintenance plans really save money?
Yes. Tune-ups catch small issues before they become major breakdowns, which is why most plans pay for themselves the first time they prevent an emergency call.
Are your technicians licensed and insured?
Every technician is NATE-certified, EPA 608 certified, background-checked, and covered by our licensing and insurance. You'll never get a surprise subcontractor.
Which brands do you service?
All major brands, including Carrier, Trane, Lennox, Rheem, Goodman, Bryant, American Standard, Mitsubishi, Daikin, and York — plus most older systems.
Still have questions?
Talk to a real person 24/7
We arrive within 4 hours or the service call is free.